Refund policy
Last updated: August 8, 2026
At SAFFROONI, we take great care in sourcing, packaging, and shipping our premium saffron so that it reaches you fresh and exactly as described. Because our products are food items, our return and refund policy is designed with food safety and quality in mind.
Satisfaction Guarantee
Your satisfaction matters to us. If you are not happy with your purchase for any reason, please contact us at info@saffrooni.com within 14 days of receiving your order, and we will work with you to make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you received the wrong product, contact us within 7 days of delivery at info@saffrooni.com with your order number and a photo of the issue. We will happily send a replacement or issue a full refund, including shipping costs, at no expense to you.
Unopened Products
Unopened, sealed products in their original packaging may be returned within 14 days of delivery for a refund or exchange. Please contact us first at info@saffrooni.com to receive return instructions before sending anything back — items sent without prior authorization will not be accepted.
Opened or Used Products
For food safety reasons, we are unable to accept returns or offer refunds on saffron or any food product once the seal has been opened or the product has been used, unless the item is defective, damaged, or incorrect (see above).
Non-Returnable Items
Custom or personalized orders, gift cards, and sale/clearance items are final sale and cannot be returned or refunded, unless received damaged or defective.
How to Start a Return
To begin a return or report an issue, email us at info@saffrooni.com with your order number and details. We will respond with instructions, including the return address if applicable. Please do not send items back without first contacting us.
Refunds
Once we receive and inspect your returned item (if applicable), we will notify you of the approval status of your refund. Approved refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@saffrooni.com.
Exchanges
If you'd like a different product, the fastest option is to request a return for your current item and place a new order separately once your return is confirmed.
Shipping Costs
Return shipping costs are the customer's responsibility, except in cases of damaged, defective, or incorrect items, where we cover all costs.
Contact Us
Questions about your order or this policy? Reach us at:
Email: info@saffrooni.com