Shipping policy

Last updated: August 8, 2026

Thank you for shopping with SAFFROONI. This Shipping Policy explains how we process, package, and ship your order.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to Canada, the United States, and internationally worldwide.

Shipping Rates

We offer a flat shipping rate of $9.99 CAD per order. Orders totaling $70 CAD or more qualify for free shipping, automatically applied at checkout.

Estimated Delivery Times

Delivery times vary by destination and are estimates only, starting from the date of shipment (not order date):

- Canada: 3-7 business days
- United States: 5-10 business days
- International: 7-21 business days, depending on destination and customs processing

Please note that delivery times may be affected by customs clearance, local postal service delays, weather, or other factors outside our control. We are not responsible for delays caused by shipping carriers or customs authorities.

Packaging

Because saffron is a delicate and light-sensitive product, we carefully package every order in protective, air-tight packaging to preserve its freshness, aroma, and color during transit.

Customs, Duties, and Import Taxes (International Orders)

For orders shipped outside Canada, your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's journey.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please contact us at info@saffrooni.com within 7 days so we can investigate with the carrier. For packages that appear lost in transit (no movement for an extended period), please reach out and we will do our best to assist you.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at info@saffrooni.com as soon as possible — we cannot guarantee changes once an order has begun processing.

Questions

If you have any questions about shipping, please contact us:

Email: info@saffrooni.com
Phone: +1 (437) 452-2104